How to create diagnostic data file?

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WPT Portal allows the user to collect diagnostic data about the performance of the WPT system. This data log is used by technical support personnel in troubleshooting the system.

 

To view the diagnostic information:

1.Click Advanced in the Menu bar.
The Advanced options are displayed.
2.Click the Diagnostic Info tab.
The Diagnostic tab is displayed.

 

start_generate_rawdata

Figure-  Creating Diagnostic Data File

 

3.Click Create Diagnostic Data File.
A dialog box is displayed indicating success in creating the diagnostic data file.

 
generate_rawdata_success

Figure-  Confirmation of Data File Creation

 

4.Click OK.
The location of data is now available to the user.

 

diagnostic_info_generation

Figure-  Locating Diagnostic Rawdata

 

5.Click the link provided by Rawdata Location to view the detailed diagnostic information.